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Cisco Headset Administration

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Headset Management Overview

This chapter assumes that you have already deployed the Cisco Headset 500 Series to your users. For more

information on headset deployment see

In Cisco Unified Communications Manager (Unified CM) Administration, you can:

• Remotely configure headset settings such as wireless radio range, audio bandwidth, and Bluetooth on/off.

• Define and control the headset firmware.

• Get a detailed inventory of all the headsets in your deployment.

• Diagnose and troubleshoot headsets with Remote PRT, headset metrics in Call Management Records

Headset Management Feature Compatibility

Cisco Headset Management is supported in Unified Communications Manager from the following releases:

• Release 11.5(1)SU7 for 11.x releases

Headset Management Overview, on page 11

Headset Management Feature Compatibility, on page 11

Workflow: Configure Headset Serviceability, on page 13

Activate Cisco Headset Service, on page 14

Prepare Your Headset COP Files, on page 14

Configure User Profiles for Headset Users, on page 15

Apply User Profiles to End Users, on page 16

Firmware Management, on page 17

Headset Template Management, on page 17

Headset Inventory Management, on page 21

Configure Cisco IP Phones for Headsets on Cisco Unified Communications Manager, on page 23

Headset Administration on Multiplatform Phones, on page 25

Headset Administration on Webex Control Hub, on page 26

(CMR), and alarms.

C H A P T E R

Cisco Headset 500 Series Set Up, on page

Cisco Headset 500 Series Administration Guide