Guide to using your CISCO IP 6961 phone at Imperial College
To make an External business call
To make a personal call
Please note: Extensions within the college have different classes of service (CoS) which restricts the type of call you can
make. To find out what the class of service is on an extension, please log a query via
www.imperial.ac.uk/ict/services/securitynetworkdatacentreandtelephonyservices/telephonyservices/classofservicequery
A list of the different CoS can be found on the same web link above. To change the CoS please contact your telecoms rep.
To make an internal call
To make cross-campus internal
calls / Global Short Codes
To make a call to a College Mobile/
BlackBerry via its Mobex number
To transfer a call
To make an inquiry call
To put a call on hold
To Pick Up a call for a colleagues
extension
Please note: Your extensions must be in a Pick Up Group to use this feature - To create a Pick Up Group or to change the
member extensions, please contact your telecoms rep.
Issued on 11.02.2013
Dial
9
followed by the full telephone number you require including the
dialling code
Dial
7
followed by the full telephone number you require including the
dialling code
Dial the 5 digit extension you require.
Dial the relevant campus prefix followed by the 5 digit extension you
require.
See the
Internal Call Matrix
www.imperial.ac.uk/ict/services/telephones/telephoneuserguides
Dial the 5 digit mobex number you require.
Announce to the caller you are going to transfer their call
1. Press the Transfer button
2. Dial the extension you wish to transfer to
3. Announce the call. (To return to the caller, if there is no answer, or
the extension you require is busy. Press the End Call softkey and
then press Resume softkey).
4. Press the Transfer button
5. Replace the receiver
Whilst you are having a telephone conversation
1. Press the Transfer button
will be put on hold.
2. Dial the required extension number and speak to your colleague
3. To toggle between the calls press the Swap softkey. Your
colleague will go on hold and vice versa each time you press Swap.
4. To return to the caller once your colleague has answered your
inquiry, or if there is no answer, or the extension you require is
busy. If your colleague does not hang up, press the End Call
softkey and then press the Resume softkey.
Announce to the caller you are going to them on hold
1. Press Hold button
2. To retrieve the call press the Resume softkey
1. Lift the receiver
2. Press the PickUp softkey
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at
. The call will go on hold.
or the Transfer softkey
. The person you were talking to
Produced by Karen Vincent
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