The Cisco 7962/7942 IP telephone provides easy access
to a wide range of business features.
SOFT KEYS
Features available based upon the state of your phone
Features available with the 7962/7942 IP phone:
Backlight line buttons
•
Green, steady – Active call on this line
o
Green, blinking – Call on hold on this
o
line
Orange, blinking – Incoming call ringing
o
on this line
Red – Shared line, currently in use
o
No color – No call activity on this line
o
TO PLACE A CALL
Internal
Lift Handset, press the Speaker button, line button or
•
the New Call soft key
Dial 4 digit extension
•
External
Lift Handset, press the Speaker button, line button or
•
the New Call soft key
Local – Dial 9 + Number
•
Long Distance – Dial 9 + 1 + Number + Long
•
Distance Code
Emergency 911 or 9-911
CALL FORWARD
To Activate
When your phone is idle, press the CFWDALL soft
•
key
Enter the number, OR press MESSAGE key for
•
sending calls directly to Voicemail
To Cancel
Press the CFWDALL soft key
•
CALL HOLD
To Place a Call on Hold
From an existing conversation, press the HOLD soft
•
key
To Retrieve a Call on Hold
Press the RESUME soft key (if you have only one
•
call on hold you can press the Green flashing line)
If there are multiple calls on hold, scroll to the
•
desired line before pressing the RESUME soft key
Use this key to highlight calls in the display. The
soft keys will work to the call that is highlighted.
TO ANSWER A SECOND CALL
To answer the second incoming call
Press the ANSWER soft key if it's appropriate to
•
place your first caller on hold (pressing this soft key
automatically puts the first caller on hold)
TO MAKE A SECOND CALL
To make a second call
st
While on 1
call, press the HOLD soft key
•
Press the NEW CALL soft key and dial internal or
•
external number
When done press END CALL and RESUME to the
•
first caller
To keep the second call waiting and go back to first caller
st
While on 1
call, press the HOLD soft key
•
Press the NEW CALL soft key
•
nd
Speak with 2
caller and press HOLD. Use the
•
scroll up and down arrow to highlight the call that you
want to speak with and press the RESUME soft key.
Use this key to highlight calls in the display. The
soft keys will work to the call that is highlighted.
TO TRANSFER A CALL
During a call, press the TRANSFER soft key
•
Dial the number
•
Announce the call
•
Press the TRANSFER soft key to complete the
•
transfer, hang up
OR
If the person you attempt to transfer the call to is not
•
available, press the END CALL soft key and
the RESUME soft key to return to the original caller
DIRECTORIES
To view Missed, Received or Placed calls, press the
•
DIRECTORIES button
Scroll to the directory that you would like to view
•
Press the SELECT soft key
•
To place a call to one of the phone numbers from
•
within the directory, press the DIAL soft key if it's an
internal number or press the EDIT DIAL soft key,
press the 9 on the dialing pad, then press the DIAL
soft key if it's an external number
RING VOLUME
With your phone idle, press the volume key to hear
•
the current ring volume
Press either the up or down volume key to change
•
the ring volume
When the ring times out, the setting will be saved
•
RING TYPE
Press the SETTINGS button
•
Press 1 on the dialing pad Or select User
•
Preferences
Press 1 Or select Rings
•
Press 1 or press select soft key when DEFAULT
•
RING is highlighted in the display
Use the scroll key to browse the list of ring types
•
Press the PLAY soft key to hear the ring type
•
Press the SELECT soft key to select the ring type
•
Press the SAVE soft key to save the ring type
•
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