The Cisco 7970 IP telephone provides easy access to a
The Cisco 7961/7941 IP telephone provides easy access to
a wide range of business features.
SOFT KEYS
Features available based upon the state of your phone
Features available with the 7961/7941 IP phone:
Backlight line buttons
•
Green, steady – Active call on this line
o
Green, blinking – Call on hold on this line
o
Orange, steady – Privacy feature
o
enabled
Orange, blinking – Incoming call ringing
o
on this line
Red – Shared line, currently in use
o
No color – No call activity on this line
o
TO PLACE A CALL
Internal
Lift Handset, press the Speaker button, line button or
•
the New Call soft key
Dial Extension
•
External
Lift Handset, press the Speaker button, line button or
•
the New Call soft key
Local – Dial
8
+ Number
•
Long Distance – Dial
8
+
1
+ Number
•
Emergency – Dial
911
or
8911
•
Answer/End Call
Pick up handset/Hang up handset
•
Select the Answer soft key/Select End Call soft key
•
Press the Speaker button or line button
•
LAST NUMBER REDIAL
Press the REDIAL soft key
•
All manuals and user guides at all-guides.com
CALL HOLD
To Place a Call on Hold
From an existing conversation, press the HOLD soft
•
key
To Retrieve a Call on Hold
Press the RESUME soft key
•
If there are multiple calls on hold, scroll to the desired
•
line before pressing the RESUME soft key
CALL FORWARD
To Activate
When your phone is idle, press the CFWDALL soft key
•
Enter the number, OR press MESSAGE key for
•
sending calls directly to Voicemail
To Cancel
•
Press the CFWDALL soft key
JOIN
This feature allows you to join two incoming calls.
To answer the second incoming call
Press the ANSWER soft key if it's appropriate to place
•
your first caller on hold (pressing this soft key
automatically puts the first caller on hold)
To Join these two callers to create a 3-way call
Scroll to the call that is on hold
•
Press the MORE soft key
•
Press the JOIN soft key
•
TO TRANSFER A CALL
During a call, press the TRANSFER soft key
•
Dial the number
•
Announce the call
•
Press the TRANSFER soft key to complete the
•
transfer, hang up
OR
If the person you attempt to transfer the call to is not
•
available, press the END CALL soft key and
the RESUME soft key to return to the original caller
AD-HOC CONFERENCE CALL
While a call is in progress, press the MORE soft key and
then press the CONFRN soft key. Dial the extension or
outside number.
After the party answers, press the CONFRN soft key to
•
bring the parties together
To add additional parties
Repeat the above steps
•
To reconnect to the Conference when a called party isn't
joining
If the person you attempt to bring into the conference
•
is not available, press the END CALL soft key and then
the RESUME soft key to return to the conference call
To view the conference call members
Press the MORE soft key, then press the CONFLIST
•
soft key to view the members on the conference call
MEET- ME CONFERENCE
(maximum of 6)
To establish a Meet Me conference
Press the MORE soft key until you see the MEET-ME
•
feature
Press the MEET-ME soft key
•
Dial the MEET-ME conference number (1260 - 1279)
•
To Join a Meet-Me Conference
Dial the MEET-ME conference number
•
You are now connected to the conference
•
CALL PARK
To Park a Call (128X)
On an existing call, press the MORE soft key and then
•
the PARK soft key, the call is automatically placed into
a park position for
3
minutes, note the position
Hang Up
•
To Retrieve a Parked Call
Dial the park position to which the call was parked, you
•
are now connected
CALL PICK UP GROUPS
If your group is set up in software
(maximum of 6)
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