Forward Incoming Calls
To forward any incoming call to the call-forward destination, for example voice mail, preset on the Cisco Unified IP phone:
• Press the DnD soft key.
If the call-forward destination is not set, pressing the DnD soft key disables the ringer.
Note
Park a Call (SCCP)
Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on
the system.
Note
Contact your system administrator for your call park slot number.
To park a call:
• Press the Park soft key.
The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays
the number on the Cisco Unified IP phone screen.
To park a call to a specific call park slot:
• Press the Transfer softkey followed by the call park slot number provided by your administrator.
To retrieve a parked call:
• If your phone receives a call park notification, press the PickUp soft key followed by the asterisk (*).
• Press the PickUp soft key followed by the call park slot number.
Park a Call (SIP)
Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on
the system.
Contact your system administrator for your call park slot number.
Note
To park a call:
• Press the Park soft key.
The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays
the number on the Cisco Unified IP phone screen.
To retrieve a parked call:
• Dial the park slot extension.
To park a call to a directed call park slot:
• Press the Transfer softkey followed by the call park slot number provided by your system administrator.
To retrieve a call parked at a directed call park slot:
• Dial the retrieval park-slot extension.
Pick Up Calls
To pick up a call that is on hold or a call that is ringing at another extension:
1. Press the PickUp soft key.
2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Control of the call is transferred to your
phone.
To selectively pick up a call ringing at a number that belongs to a pickup group:
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