To Place a Call on Hold...
o Press the Hold button
o If the call is not picked up after 5 minutes you will receive a reminder ring on your phone every
30 seconds until the call is picked up or the caller hangs up
New Stuff
Call Back - The Call Back feature allows you to receive call-back notification on your phone when a called
party line becomes available. The called party must also be on the Cisco phone system.
o While calling another party, whether it is ringing or you have been sent to voicemail, you can
press the Call Back softkey at the bottom of the screen and then select the Exit softkey to
activate your Call Back request
o The next time that called party hangs up their phone (either from the call they are currently on
or the next call they make), you will be notified on your phone that they are now available
o At that point you will have the option to call them (using the Dial softkey at the bottom of your
screen) or Cancel the Call Back request
Call Park - The Call Park feature allows you to place a call on hold, so it can be retrieved from another
phone. The retrieving phone must also be on the Cisco phone system. If you are on an active call at
your phone, you can park the call to a call park extension by pressing the Park button on the bottom of
the screen. Someone on another phone in your system can then dial the call park extension to retrieve
the call.
o While on a call press the Park softkey
o Note the Park Number displayed on the screen (4300 – 4319)
o Notify other party of the call and give them the Park Number
o Other party simply picks up their phone and dials the Park Number to connect
o Here are some things to keep in mind
Call PickUp – The Call PickUp feature allows you to answer an incoming call within your own group or a
different group. There are different methods to pick up a call, depending on your group assignment and
the permissions you have been given. Group memberships, associations and permissions are set up by
the system administrator upon request.
o PickUp – This feature allows you to directly pick up a call within your own group by pressing the
PickUp button on your phone.
o Other Group PickUp – This feature allows you to directly pick up a call within an associated
group by pressing the OPickUp button on your phone.
Revised 10/5/2012
Wheaton College
Cisco 8961 Phone and Voicemail User Guide
The Park Number will display on your screen for 10 seconds
If the parked call is not retrieved after 60 seconds the originating phone will ring once to
remind the "parker" that the user is still on hold
This reminder will continue every 30 seconds thereafter until the call is retrieved
If the call is not retrieved after 3 minutes the call will be returned to the "parker"
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