Cisco Webex 840 문제 해결 매뉴얼 - 페이지 4
{카테고리_이름} Cisco Webex 840에 대한 문제 해결 매뉴얼을 온라인으로 검색하거나 PDF를 다운로드하세요. Cisco Webex 840 6 페이지. Wireless phone
Cisco Webex 840에 대해서도 마찬가지입니다: 빠른 참조 매뉴얼 (3 페이지), 설정 (10 페이지), 매뉴얼 (12 페이지), 매뉴얼 (36 페이지), 빠른 참조 매뉴얼 (3 페이지), 빠른 참조 매뉴얼 (3 페이지)
페이지 인쇄
Problem Report Log Bundles
Step 2
Tap Screenshot.
A notification briefly pops to the foreground and then appears in the notification drawer.
Step 3
Tap the notification to Share, Edit, or Delete the screenshot.
Note
Problem Report Log Bundles
If a user experiences a problem with their phone, they may generate a problem report on the phone and send
you the log bundle, or you may need to generate a problem report or retrieve the log bundle yourself.
Generate a Problem Report and Log Bundle
You generate a problem report and log bundle from the phone.
It may take several minutes to generate the problem report and log bundle. When you first report a problem
from the phone, a notification pops to the foreground and then appears in the notification drawer. You know
that the report is complete when the phone vibrates twice and the notification disappears.
Procedure
Step 1
Access the Cisco Phone
Step 2
Choose one of the following based on your phone's software version:
• For release 1.2, tap the Overflow menu.
• For release 1.3, tap the Drawer
Step 3
Choose one of the following based on your phone's software version:
• For release 1.2, select Settings > Phone information > Report problem.
• For release 1.3, tap Report problem.
Retrieve Problem Report Log Bundles
Log bundles include the phone's MAC address, a timestamp, and the string LogBundle in the filename.
Before you begin
Get a detailed description and approximate time of the issue from the phone user.
To retrieve log bundles from the phone, you must first enable Web Access through the Cisco Unified
Communications Manager Vendor Specific Option.
Troubleshooting
4
Unless you delete a screenshot, you can also locate it in the Files
app.
menu.
Troubleshooting
app.