Cisco 12016 포장 풀기 사용 설명서 - 페이지 25

{카테고리_이름} Cisco 12016에 대한 포장 풀기 사용 설명서을 온라인으로 검색하거나 PDF를 다운로드하세요. Cisco 12016 28 페이지. Blower module and air filter for cisco 12016, cisco 12416, and cisco 12816 router
Cisco 12016에 대해서도 마찬가지입니다: 데이터시트 (9 페이지), 사용 설명서 (16 페이지), 교체 지침 매뉴얼 (32 페이지), 교체 지침 매뉴얼 (18 페이지)

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Obtaining Technical Assistance

For S1 or S2 service requests or if you do not have Internet access, contact the

Cisco TAC by telephone. (S1 or S2 service requests are those in which your

production network is down or severely degraded.) Cisco engineers are assigned

immediately to S1 and S2 service requests to help keep your business operations

running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has

established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your

business operations. You and Cisco will commit all necessary resources around

the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or

significant aspects of your business operation are negatively affected by

inadequate performance of Cisco products. You and Cisco will commit full-time

resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most

business operations remain functional. You and Cisco will commit resources

during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product

capabilities, installation, or configuration. There is little or no effect on your

business operations.

Cisco 12016, Cisco 12416, and Cisco 12816 Router Unpacking Instructions

78-16081-02