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Cisco - Hardware Troubleshooting for Cisco 1700 Series Routers

For WIC compatibility information, refer to the

For VIC/VWIC compatibility information, refer to the

DSP Optimization on the Cisco 1751 and Cisco 1760 Routers

To find software configuration information for changing the codec complexity of the analog

Voice Interface Cards (VICs) and optimizing the Digital Signal Processor (DSP) resources among

the analog and BRI VICs on the Cisco 1751 and Cisco 1760 routers, refer to

the Cisco 1751 and Cisco 1760

The

DSP Calculator tool

for the Cisco 1751 and the Cisco 1760 routers, based on the interface modules selected and their

codec configurations. This tool supports Cisco IOS Software Releases 12.2(8) YN and later.

WIC-1ENET Module

The Cisco WIC-1ENET is a single-port Ethernet interface card supporting 10BASE-T Ethernet. The

card provides the Cisco 1700 Series Router with additional Ethernet interfaces.

The Cisco WIC-1ENET card is only supported on the Cisco 1700 series routers and requires Cisco IOS

Software Release 12.2(2)XJ or later if the card is installed in any WIC slot other than slot 0, or if more

than one card is installed. The card can be used with Cisco IOS Software Release 12.2(4)T, but the card

must be installed in slot 0, and only one Cisco WIC-1ENET card can be installed in the router.

For information on compatibility and hardware/software requirements for the Cisco WIC-1ENET card,

refer to

Cisco WIC-1ENET

Identifying the Issue

This section explains what to do to determine the cause of the potential hardware issue(s).

In order to determine the cause, the first step is to capture as much information about the problem as

possible. The following information is essential for determining the cause of the problem:

Console logs - For more information, refer to

Console

Connections.

Syslog information - If the router is set up to send logs to a syslog server, you may be able to

obtain information on what happened. For details, refer to the How to Configure Cisco Devices for

Syslog section of

show technical-support command output - The show technical-support command is a

compilation of many different commands including show version, show running-config, and

show stacks. TAC engineers usually ask for this information to troubleshoot hardware issues. It is

important to collect the show technical-support information before doing a reload or power-cycle

as these actions can cause all information about the problem to be lost.

The complete bootup sequence if the router experiences boot errors.

http://kbase:8000/paws/servlet/ViewFile/17959/hwts_1700_17959.xml?convertPaths=1

Routers.

(

registered

customers only

Requirements.

Resource Manager Essentials and Syslog Analysis:

WIC Hardware Compatibility

Voice Hardware Compatibility

) can help you determine the DSP requirements

Applying Correct Terminal Emulator Settings for

How-To.

Page 4 of 12

Matrix.

DSP Optimization on

01/10/2004