Cisco 7200 VXR Series 빠른 시작 매뉴얼 - 페이지 47

{카테고리_이름} Cisco 7200 VXR Series에 대한 빠른 시작 매뉴얼을 온라인으로 검색하거나 PDF를 다운로드하세요. Cisco 7200 VXR Series 48 페이지. Preparing for installation
Cisco 7200 VXR Series에 대해서도 마찬가지입니다: 데이터시트 (12 페이지), 매뉴얼 (14 페이지)

페이지 인쇄
Cisco 7200 VXR Series 빠른 시작 매뉴얼

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will
commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are
negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal
business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You
and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is
little or no effect on your business operations.
47