Cisco 500 Series 관리 매뉴얼 - 페이지 41

{카테고리_이름} Cisco 500 Series에 대한 관리 매뉴얼을 온라인으로 검색하거나 PDF를 다운로드하세요. Cisco 500 Series 48 페이지. Stackable managed switches
Cisco 500 Series에 대해서도 마찬가지입니다: 안전 정보 매뉴얼 (42 페이지), 매뉴얼 (4 페이지), 빠른 시작 Quide (13 페이지), 빠른 시작 매뉴얼 (21 페이지), 데이터시트 (5 페이지), 사용자 설명서 (4 페이지), 사용자 설명서 (6 페이지), 사용자 설명서 (46 페이지), 매뉴얼 (40 페이지), 매뉴얼 (24 페이지), 문제 해결 및 유지 관리 (15 페이지), 빠른 참조 매뉴얼 (7 페이지), 빠른 시작 매뉴얼 (25 페이지)

Troubleshooting

•

You may experience issues related to the following scenarios:

• A user's headset cannot communicate with their selected call device.

• Users experience poor audio quality.

• The headset or phone firmware is incompatible.

If you can configure Unified Communications Manager or Cisco Unified Real-Time Monitoring Tool (RTMT)

to collect Problem Report Tool (PRT) logs for headsets connected to Cisco IP Phones. The PRT includes data

on call quality, codecs used, audio settings, wireless settings, and alert logs.

Unified Communications Manager stores the call diagnostics details for Headsets. Cisco IP Phones send

headset diagnostics data in Headset-Stat header either in a BYE message or a 200 OK response to BYE

message to update the CMRs in Unified Communications Manager.

Cisco IP Phones share the headset diagnostics data with Unified Communications Manager and this information

is stored in the CMR records as two new fields:

• headsetSN-Serial number of the headset.

• headsetMetrics-Headset metrics such as RSSI frame errors, connection drop reason, beacon moves,

For more information on the new CMR records, see the Call Detail Records Administration Guide for Cisco

Unified Communications Manager, Release 12.5(1)SU1.

audio settings, and DECT bandwidth.

C H A P T E R

Cisco Headset 500 Series Administration Guide