Cisco TelePresence MX300 문제 해결 매뉴얼 - 페이지 17

{카테고리_이름} Cisco TelePresence MX300에 대한 문제 해결 매뉴얼을 온라인으로 검색하거나 PDF를 다운로드하세요. Cisco TelePresence MX300 37 페이지. Telepresence c series telepresence mx series telepresence sx series telepresence ex series
Cisco TelePresence MX300에 대해서도 마찬가지입니다: 매뉴얼 (2 페이지), 시작하기 매뉴얼 (42 페이지), 빠른 참조 매뉴얼 (2 페이지), 빠른 시작 매뉴얼 (12 페이지), 빠른 참조 매뉴얼 (2 페이지), 시작하기 매뉴얼 (46 페이지)

페이지 인쇄

No camera control (Pan, tilt, zoom and software upgrade issues)

if the image from the camera is working but you cannot control the camera check that the video system

can detect the camera. This can happen because the camera control is via a separate communication.

You can check the status of the attached camera from the web interface. if there is a problem you should

see this reported on the home screen. You can also go to

camera is detected by the codec. As you can see below the camera is not detected but the codec is

receiving a video signal on the HDMi 1 interface.

This problem can also be confirmed in the

Diagnostics -> Troubleshooting

if you see that no camera is connected, there is an issue with either the camera control cable or the

camera itself.

Far-end camera control

in order to control the camera of a far-end system in a call the system needs to have a moveable camera

and have this option enabled. in TC6 you can set if you want to allow a far-end system to have the ability

to control your camera. This setting is under

Mode and SignalCapability need to be enabled for a far-end system to be able to move the camera

and to change input sources.

Multiple cameras (daisy chaining)

if you have multiple cameras note that only the first camera in the chain is upgraded. if the cameras

are on different software versions there is a possibility of strange behavior, for example that only zoom

works. To upgrade the other cameras in the chain connect these directly to the codec as the first

camera in the chain and they will be upgraded. You can reposition the cameras after this. it is possible

to upgrade the cameras if they are connected to Ethernet.

You will see a warning under

Diagnostics -> Troubleshooting

that are not on the current camera software version.

You should see the message below if all of the cameras are on the correct software version.

D15029.01 Troubleshooting Guide TC6.0, April 2013.

Configuration -> Peripherals

to confirm the

section of the web interface.

Configuration -> Conference 1 ->

FarEndControl, both

if there are multiple cameras attached

Camera Frequency 50Hz/60Hz

You can check the camera's frequency to ensure it matches the frequency of the lighting for the country

you are in. You can find this under

Configuration -> System Configuration -> Cameras -> General

Settings -> PowerLine

Frequency.

Camera not functioning – amber light

if you see your precisionHD 1080p4x Camera (CTS-pHD-1080p4XS1) in a similar state to this outside

a call then you may have a problem where the software image on the camera has been corrupted.

Symptoms include:

•

lED located on the top of the camera is on solid orange even though camera is not in a call.

if orange lED is flashing and you have symptoms below, please contact support.

•

Camera does not respond to controls nor does it send video.

•

Video system does not detect the camera. Check

interface to see if there are any problems detected.

The recovery method outlined below is available from TC5.1.5 onwards.

Start the procedure by typing the using SSH to access your system.

Enter the command: systemtools camerarescue.

Your SSH session is terminated and a script runs to try and recover the camera. The script

to upgrade the camera can take up to 15 minutes to complete, but normally this should take

around 7 minutes.

The system reboots and the camera should be recovered. Should the recovery fail, there is

a message in the logs saying "Failed to upgrade the camera, exiting...".

For more information, please see the field notice for precisionHD 1080p4x

en/US/ts/fn/635/fn63534.html.

Contact support for further help should you experience this problem or if you are unable to recover

the camera.

Troubleshooting Guide TC6.0

Diagnostics -> Troubleshooting

on the web

http://www.cisco.com/