Cisco 2300 설치 참고 사항 - 페이지 18

{카테고리_이름} Cisco 2300에 대한 설치 참고 사항을 온라인으로 검색하거나 PDF를 다운로드하세요. Cisco 2300 20 페이지. Switches and power supply modules

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Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity

definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations.

You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your

business operations are negatively affected by inadequate performance of Cisco products. You and Cisco

will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations

remain functional. You and Cisco will commit resources during normal business hours to restore service

to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or

configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

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Installation Notes for Catalyst 3750-E, Catalyst 3560-E Switches and RPS 2300 Power Supply Modules

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief

product overviews, key features, sample part numbers, and abbreviated technical specifications for

many Cisco products that are sold through channel partners. It is updated twice a year and includes

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