Cisco 6015 설치 및 교체 참고 사항 - 페이지 18

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Obtaining Technical Assistance

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues

site provides around-the-clock access to online tools, knowledge bases, and software. To access the

Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to

the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a

Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or

password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com

registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC

Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority

level 2; these classifications are assigned when severe network degradation significantly impacts

business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC

engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following

URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support

services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network

Supported Accounts (NSA). In addition, please have available your service agreement number and your

product serial number.

This document is to be used in conjunction with the documents listed in the

CCIP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, Internet

Quotient, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet,

TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That's Possible, The

Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA,

CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco

Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack,

IOS, IP/TV, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar,

SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S.

and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a

partnership relationship between Cisco and any other company. (0206R)

Technical Assistance Center

yourself,

saving both cost and time. The

"Related Documentation"

section.

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