Cisco Catalyst 3750-E Series 시작하기 매뉴얼 - 페이지 28

{카테고리_이름} Cisco Catalyst 3750-E Series에 대한 시작하기 매뉴얼을 온라인으로 검색하거나 PDF를 다운로드하세요. Cisco Catalyst 3750-E Series 33 페이지. Switches and power supply modules
Cisco Catalyst 3750-E Series에 대해서도 마찬가지입니다: 제품 지원 게시판 (6 페이지), 제품 지원 게시판 (5 페이지), 제품 지원 게시판 (6 페이지), 설치 참고 사항 (20 페이지), 시작하기 매뉴얼 (27 페이지)

페이지 인쇄

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.

(S1 or S2 service requests are those in which your production network is down or severely degraded.)

Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business

operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity

definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations.

You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your

business operation are negatively affected by inadequate performance of Cisco products. You and

Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations

remain functional. You and Cisco will commit resources during normal business hours to restore

service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or

configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various

online and printed sources.

• Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise.

Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both

new and experienced users will benefit from these publications. For current Cisco Press titles and

other information, go to Cisco Press at this URL:

http://www.ciscopress.com