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Troubleshooting
Command
Step 1
VG# show running-config
Step 2
VG# show startup-config
Step 3
VG# copy running-config startup-config
Troubleshooting
This section describes possible mechanical problems and corrective actions.
Before You Begin
If there appears to be a malfunction, first check all cables and connections.
Table 4-1
Troubleshooting the Cisco VG202, Cisco VG202XM, Cisco VG204, or Cisco VG204XM Voice Gateway
Symptom
OK LED is off
Unit shuts off after operating for some time
Console screen display freezes
1. See the
"Obtaining Documentation and Submitting a Service Request" section on page
Cisco VG202, Cisco VG202XM, Cisco VG204, and Cisco VG204XM Voice Gateways Hardware Installation Guide
4-6
Chapter 4
Powering On the Voice Gateway and Performing the Initial Configuration
Purpose
Displays the current operating configuration, including any
changes you have just made.
Displays the configuration currently stored in NVRAM.
Writes the current running configuration to NVRAM, where it
overwrites the startup configuration and becomes the new startup
configuration.
If you reboot the Cisco VG202, Cisco VG202XM,
Note
Cisco VG204, or Cisco VG204XM voice gateway or turn
off the power before you complete this step, you lose the
configuration.
Possible Cause
Faulty DC cable
Faulty DC power supply
Faulty power source
Faulty internal power supply
Overheating
Faulty voice gateway
Console fault
Software error
Faulty voice gateway
Corrective Action
Check or replace the cable.
Check or replace the DC power supply.
Check that the DC is plugged in.
Check that the AC cable is plugged in.
Check or correct the input power.
1
Contact Cisco
or your Cisco reseller.
Check ventilation.
1
Contact Cisco
or your Cisco reseller.
Reset or replace the console.
Repeat the power-on procedure.
1
Contact Cisco
or your Cisco reseller.
vii.
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