Digoo DG-MYQ 운영 매뉴얼 - 페이지 13

{카테고리_이름} Digoo DG-MYQ에 대한 운영 매뉴얼을 온라인으로 검색하거나 PDF를 다운로드하세요. Digoo DG-MYQ 15 페이지. Cloud storage

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4、 FAQ

1、Can't add the device？

A、Please make sure the camera has been reset. Press the Reset button until hear the

Prompt Tone

B、Only support 2.4GHZ Wi-Fi, if your Wi-Fi router is 5GHZ, please switch to 2.4/5GHZ

dual mode.

C、Please confirm the camera wasn't bound by the other account.

There are four sound prompts in the progress

Please use mobile phone for Wi-Fi configuration

（1）"

（2）Select your Wi-Fi and login with your password, after the device makes a noise like

Beep

" you will hear this "

Please wait for internet connecting

（3）"

Internet connected welcome to use cloud camera

（4）"

A、If you can't go to the second step, please confirm the Wi-Fi channel is not hidden,

and the Wi-Fi router can't be so far from the camera. If this way doesn't work, please

scan the QR code to add the camera.

B、If you can't go to the third step, please reduce the number of the Wi-Fi user name,

and delete the special characters of your Wi-Fi password.

C 、 If you can't go to the forth step, please try again, if it still doesn't work, please

contact the seller.

2、What's the difference of the timeline's colors？

Orange means Alarm Vdeo Recording—Blue means Audible Alarm Vdeo Recording

—Gray means No Exceptions and TF Card Video Recording—white means no recording.

3、 Why does it have an interval while the video is recording to the TF card

The size of the video file is limited. Once the video size close to the critical value, the

video file will be created and the next video will continue to be recorded, there is an

interval but very short.

4、The TF card can't be identified？

Please check if the TF card meets the quality requirements, when the Wi-Fi signal is

not good, it also can't be identified.

5、The video recording timeline is blank after the cloud service expired.

The video can't be replayed after cloud service expired, if there is no TF card in the

camera, the video would not be recorded.

If the TF card is always working, but the video files disappear, please check the

Check TF card state, if it is normal on the App but no video has been recorded, please

format the TF card. If it still doesn't work, please use an new TF card and try again.

6、Why I can't get the notifications on my phone？

Make sure the App get the message pushing rights

Otherwise, when you are watching the real-time video on the App, there is no warning

notifications, because it's unnecessary to send notifications when you are watching the

video online.

Advanced message push system, the warning notifications won't be pushed to your

phone all the time but it will record all the messages and videos.

Please wait for Wi-Fi connecting

" after getting the Internet IP address.

" after power on.