Motorola AL 200 설치 매뉴얼 - 페이지 23

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Training the Subscriber to Use the AL 200

Introduction

What to Teach the

Subscriber

Starting the Net

Manager

Opening the Net

Manager On-Line

Help

Troubleshooting

Contacting

Technical Support

Materials for the

Subscriber

The Motorola AL 200 Multi-User Modem

This section explains how to deliver basic training to the cable subscriber during the

installation visit, and lists the materials to leave with the subscriber.

It is extremely important to train the cable subscriber carefully. Providing clear

instruction during the installation visit will reduce the number of service calls to

subscribers' homes.

Explain and demonstrate the following to the subscriber:

• How to start the net manager application

• How to open the net manager on-line Help

• Troubleshooting local connections and common problems

• Contacting Technical Support

Run net manager by double clicking its icon or selecting Start

Motorola Network Manager

Open the Net Manager on-line Help by double clicking the Help icon

in the upper right corner of the net manager window.

Check network connections by running net manager and clicking the Link Test tab.

Troubleshoot problems by noting changes in the color of the net manager system tray

icon. Refer to the "Troubleshooting" topic in the on-line Help.

If you cannot resolve a problem, contact Motorola Customer Support, as described in

the "Customer Support" section in the front of this manual.

At the end of the installation visit, leave the following materials for the subscriber:

• Motorola Net Manager Software CD-ROM

Net Manager CD-ROM

Figure 1-6. Materials for the Cable Subscriber

Training the Subscriber to Use the AL 200

→

Network Manager.

→

Programs

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