You see a memory or VM error message
Possible cause
Virtual memory is not
turned on.
Not enough memory
is allocated to the
StylusRIP software.
Your system needs
more memory.
You see Font not found or Find font error messages
Possible cause
You're allowing Font
Substitution in your
application.
You're not using
PostScript fonts.
You have moved or
renamed the
StylusRIP software
folder.
Your StylusRIP
Preferences and tmp
folders are corrupted.
Your Font
Management utility
has a font conflict.
Solution
Select Control Panels from the Apple menu, then
select Memory Control Panel. Click the On button
in the Virtual Memory panel.
Quit StylusRIP and select the StylusRIP icon on
your desktop. Select Get Info from the File menu.
Then increase the amount of available memory in
the Preferred size box to at least 16MB, making
sure to leave some memory available for your
system software and other applications.
If neither of the solutions above prevent memory
error messages, you need to install additional
memory on your Macintosh.
Solution
Turn off Font Substitution in your application's Page
Setup dialog box.
You must have PostScript compatible fonts (not
just screen fonts) loaded on your system and
selected in your application to be able to print with
StylusRIP.
Follow the steps in Chapter 1 to reinstall the
StylusRIP software on your system. Then, don't
move any of the installed files or folders.
If none of the solutions above prevent font error
messages, delete the tmp folder and the StylusRIP
Preference folder in the StylusRIP folder. StylusRIP
will create a new preference file automatically
when you restart the program.
If you use a Font Management utility, check it to
make sure all the fonts are available for your
application as necessary.
3-3
Troubleshooting
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