D. How To Obtain Services
Customer may obtain Service by following these procedures:
1. Once the Preferred Plus Support Plan is activated, please call Epson when
the Product requires repair by using the same toll-free number identified
in the EPSON Preferred Warranty booklet included with the Printer at the
time of purchase and entering the Unit ID number. The toll-free number
will be answered between the hours of 6:00
Monday through Friday and between 7:00
Saturday (excluding Epson recognized holidays). Weekend support hours
are subject to change without notice.
2. Customer must provide Epson with the model and serial number of the
Product, the address where the defective Product is located, and a
description of the problem. An Epson service technician will provide
telephone diagnostic service to determine whether the Product requires
hardware repair. If repair is required, Service will be provided during the
term of the Preferred Plus Support Plan according to the terms and
conditions of the limited warranty program included with the Product at
the time of purchase. Please refer to the Limited Warranty statement for
details. If Service cannot be provided on the Printer for any reason during
the term of this Agreement and Epson no longer sells the same model,
Epson will replace the Product with the model of equal or superior value.
E. Services Limited
1. Service described in this Agreement is a supplement to the limited warranty
provided with the Product at the time of sale. This Agreement does not
modify the terms and conditions of that limited warranty. No other kinds of
services are included.
2. This Agreement excludes those services listed below. Customer agrees to
be billed at Epson's standard rates if excluded services are necessary to
restore Product to working condition and to pay such charges upon
receipt of invoice. Services excluded from this Agreement are:
a. Service related to periodic maintenance of the Waste Ink System. The need
for this service is indicated on the Printer's front control panel as either
"MAINTENANCE REQ. 0100" or "SERVICE REQ. 00000100".
and 8:00
Pacific time,
AM
PM
and 4:00
Pacific time on
AM
PM
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