TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Washer not performing as expected (cont.)
Incorrect or wrong
wash or rinse
temperatures
Load not rinsed
Sand, pet hair, lint, etc.
on load after washing
Load is tangling
Not cleaning or
removing stains
for assistance and to possibly avoid a service call.
Possible causes
Check for proper water supply.
Energy saving controlled
wash temperatures.
Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended.
Fabric softener option not selected.
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Washer not loaded as recommended.
Wash action and/or spin speed too
fast for load.
Wash load not completely
covered in water.
Added more water to washer.
Washer not loaded as recommended.
Are hot and cold inlet hoses reversed?
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star washers use cooler wash and rinse water
temperatures than your previous washer. This includes
cooler hot and warm washes.
Are hot and cold inlet hoses reversed?
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer maybe clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can prevent washer
from operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
The washer is less efficient at rinsing when overloaded.
Load garments in loose heaps evenly around the basket wall.
Do not load above the stainless steel portion of the basket. The
washer will not rinse well if overloaded. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
When using fabric softener, be sure the Fabric Softener option
is selected.
Add an Extra Rinse to the selected cycle.
Load garments in loose heaps evenly around the basket wall.
Do not load above the stainless steel portion of the basket.
See "Using Your Washer".
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Select a cycle with a slower wash action and slower spin
speed. Note that items will be wetter than when using a
higher speed spin.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Do not add additional water to washer. Additional water lifts the
laundry off the impeller, resulting in less cleaning.
Load garments in loose heaps evenly around the basket wall.
Do not load above the stainless steel portion of the basket.
See "Using Your Washer".
Load with dry items only.
Add only 1 or 2 garments after washer has started.
Solution
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