Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
If you experience
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet (cont.)
Incorrect or wrong wash
or rinse temperatures
Load not rinsed
Sand, pet hair, lint, etc.
on load after washing
Load is tangling
Not cleaning or
removing stains
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Load off balanced.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Not using HE detergent or using too
much HE detergent.
Check for proper water supply.
Energy-saving controlled wash
temperatures.
Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer may be tightly packed.
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.
Wash action and/or spin speed too
fast for load.
Wash load not completely
covered in water.
Added more water to washer.
Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.
See "Vibration or Off-Balance" in Troubleshooting section for more
information.
Check drain hose for proper installation. Use drain hose
form and securely attach to drainpipe or tub. Do not tape
over drain opening. Lower drain hose if the end is higher than
96" (2.4 m) above the floor. Remove any clogs from drain hose.
Suds from regular detergent or using too much detergent can
slow or stop draining or spinning. Use only HE detergent. Always
measure and follow detergent directions for your load. To remove
extra suds, select RINSE & SPIN. Do not add detergent.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
ENERGY STAR
qualified washers use cooler wash and rinse
®
water temperatures than traditional top-load washers. This
includes cooler hot and warm washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can cause the washer to
operate incorrectly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
The washer is less efficient at rinsing when load is tightly
packed.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Add an Extra Rinse to the selected cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
Select a cycle with a slower wash action and slower spin speed.
Note that items will be wetter than when using a higher speed spin.
Washer senses load size and adds correct amount of water. This
is normal and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the items off
the washplate, resulting in less effective cleaning.
Add only 1 or 2 additional items after washer has started.
Solution
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