3.3.3 Multinational characters display poorly
There have been instances where multinational characters have been entered into text fields
(such as labels) and displayed improperly by the client tools application. This does not affect the
printing of the characters at the printer, they will print correctly.
3.3.4 Status Messages
In most cases it is best to check WebPMT to get the most current printer status messages.
3.4 Document Retrieve Tool
3.4.1 Scan Directory
If you are having trouble retrieving images, be sure to check that both Scan Directory values at
the scanner and on the Document Retrieve Tool match. For example, the Scan Directory default
value in the Document Retrieve Tool is 0.1. However, when using AccXES 7.0 or higher, the
Synergix scanner's default scan directory is images. Either change the directory name at the
scanner to 0.1 or change it in the Document Retrieve tool to be images. If you are attempting to
retrieve images from AccXES 6.1 or lower, the default directory in both locations is 0.1.
3.4.2 Raster Editor
Go to Document Retrieve Tool. Select a retrieved file. Select in the toolbar menu, Image >
Raster Edit.
If the raster editor opens, but the retrieved file won't open within the editor, then select the Open
File icon, or select File > Open to open the file.
CALS FILES
When using Adobe Photo Shop & Wang Imaging applications, be aware that they do not
recognize CALS images as valid file format. When the image is selected on the Document
Retrieve Tab, and the Raster Editor button is pressed, the application is opened, but then an
"Invalid File Format" error appears.
PDF FILES
See the PDF Files section below for raster editor behavior with PDF images.
TIFF FILES
Tiff files that are scanned to net in Photo Mode cannot be opened in RasterX Spotlight.
TIFF files will not open in VP Hybrid CAD editor.
3.4.3 PDF Files
If an image being scanned is longer than 200 inches, although the entire image will be scanned,
only the first 200 inches will be saved to file and available for printing.
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