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Log in using a user name and password
To find the web page address of the BlackBerry® Mail web site, see the printed documentation that came with your BlackBerry device, or
contact your wireless service provider.
You can only log in to the BlackBerry Mail web site if you access your BlackBerry Mail account using a user name and password.
1.
Using a browser on your computer or on your BlackBerry device, visit the BlackBerry Mail web site.
2. If necessary, click a display language for the web site.
3. In the User name field, type your BlackBerry Mail user name.
A user name begins with a letter or number and is between 4-32 characters in length. User names can contain upper and lower case
letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
4. Complete the Password field.
A password is between 6-16 characters in length and is case-sensitive. Passwords cannot contain accented characters, but they can
contain upper and lower case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
5. Click Log In.
To log out of the web site, click Log Out.
Related topics
About logging in using a user name and password, 3
About logging in using a user name and password, 3
About your BlackBerry Mail password
If you access your BlackBerry® Mail account automatically each time you visit the the BlackBerry Mail web site using a browser on your
BlackBerry device, you do not have a password for your BlackBerry Mail account.
If you log in to your BlackBerry Mail account using a user name and password, you can change your BlackBerry Mail password regularly.
If you forget your password, from the login web page, you can request BlackBerry Mail to send it to your BlackBerry device.
Change the password for your BlackBerry Mail account
You can only change the password for your BlackBerry® Mail account if you access your BlackBerry Mail account using a user name and
password.
1.
On the BlackBerry Mail web site, on the Services and Settings web page, click Password.
2. Complete the New password field.
A password is between 6-16 characters in length and is case-sensitive. Passwords cannot contain accented characters, but they can
contain upper and lower case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods(.).
3. Complete the Confirm password field.
4. Click OK.
4
BlackBerry Mail web site basics