Blackberry Enterprise Server 설치 매뉴얼 - 페이지 34

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BlackBerry Enterprise Server for IBM Lotus Domino Installation Guide

Symptom

When you start the setup program, the message

"Previous version detected but no database available"

appears and the setup program ends.

After you attempt to add the client access license key,

the "Failed to write License Key to the Database"

message appears.

When you install SP1 to a previously installed version

of Microsoft .NET Framework Version 1.1, the setup

program prompts you for access to the original

installation media for Microsoft .NET Framework

Version 1.1.

Resolving issues after the installation process completes

Symptom

The BlackBerry Collaboration Service is not connecting to

Microsoft Live Communications Server 2005.

Possible solution

Verify that the registry keys identifying your BlackBerry Configuration Database are

present.

1. On the computer on which you plan to install the BlackBerry Enterprise Server,

start the Registry Editor.

2. In the left pane, browse to HKEY_LOCAL_MACHINE\Research In Motion\

BlackBerry Enterprise Server\Database.

3. Create the following string values (if they do not exist):

• DatabaseName: Type the name of the BlackBerry Configuration Database.

• DatabaseServerMachineName: Type the computer name of the database

server.

Note: These values are case sensitive.

4. Restart the setup program.

Verify that you logged in to the computer using the same account after restarting the

computer.

1. Cancel the setup program.

2. Log off the computer.

3. Log in to the computer using the same account that you used to start the

installation process.

4. Restart the setup program.

1. When the setup program prompts you for the location of netfx.msi, browse to the

Tools folder in the BlackBerry Enterprise Server installation media.

2. Click the file.

Possible solution

If your instant messaging environment supports Microsoft Windows

Messenger and you are using TLS as the communication protocol, verify that

authentication is configured.

1. Visit

www.microsoft.com/downloads

Communicator 2005 Trial Edition.

2. Install the Microsoft Office Communicator 2005 client on the computer

where the BlackBerry Collaboration Service is located.

3. Use Microsoft Office Communicator 2005 to connect to Microsoft Live

Communications Server 2005.

4. If a connection cannot be made, confirm that you have installed or

imported the required authentication certificates.

to download Microsoft Office