DirecTV D10 기술자 게시판

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페이지 인쇄

Technician Bulletin

Issue 17 2010 – 10.25.10

Introduction

In this edition, we will cover the Diagnostic Codes that are displayed on the DIRECTV receiver

when a system test is completed. We will go over the diagnostic code meanings and how to

resolve the issue prompting the code to appear.

Any comments or questions about this document should be sent to:

Diagnostic Codes

Diagnostic Code

10-xxx Receiver error detected.

11-xxx Receiver error detected.

12-xxx Receiver error detected.

13-xxx Receiver error detected.

The information contained on this page is confidential, proprietary DIRECTV business information and is intended for authorized users only.

Unauthorized use, disclosure or copying of this information is strictly prohibited and may be unlawful.

DIRECTV Technical Services Contacts:

Tim Kollmann, Senior Manager

Tom Lockwood, Senior Manager

Val Allen, Technical Specialist

Harvie Dunn, Technical Specialist

Greg Rowe, Technical Specialist

ISS Department

Issue

A problem with your receiver was detected.

A problem was detected reading your

access card. Please check to see that the

card is inserted correctly and rerun the test.

[email protected]

Resolution /

Troubleshooting

Both of these indicate receiver

errors that are not recoverable in

the field so the box must be

replaced. Code 10 indicates a

RID-related error while 11

indicates the tuner hardware

can‟t be accessed. The presence

of error 11 may also result in a

box stuck in step 1 of 2 at boot

up.

This indicates no signal on the

network tuner in MPEG4 boxes.

This tuner is DC blocked and

slaved to the primary tuner and is

used for guide and conditional

access data. If the primary tuner

shows good signal strength with

this error present, then the box

should be replaced.

This is often associated with a

761 / 762 OSD. It can be a card

inserted incorrectly, a faulty card

reader in the receiver or a faulty

access card. Reposition the card

and swap between boxes to

isolate the cause. Note that

brown discoloration of the CAM

card on top does not indicate a

failed or about-to-fail CAM card.