Lenovo ThinkAgile HX2720-E 제품 설명서 - 페이지 25

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The following Lenovo warranty service levels are available for the ThinkAgile HX Series appliances:

3 or 5 years of warranty service coverage

Base warranty: 9x5 Next Business Day response with parts delivered

Foundation Service: 9x5 service coverage with next business day onsite response

Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed

repair (available only in select countries)

Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed

repair (available only in select countries)

YourDrive YourData

Lenovo's YourDrive YourData service (where applicable) is a multi-drive retention offering that

ensures your data is always under your control, regardless of the number of drives that are installed

in your Lenovo system. In the unlikely event of a drive failure, you retain possession of your drive

while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.

The YourDrive YourData service can be purchased in convenient bundles with Foundation,

Essential, or Advanced Service upgrades and extensions.

For service definitions, country-specific details, and service limitations, please refer to the following

documents:

Lenovo Statement of Limited Warranty for Data Center Group (DCG) Servers and System Storage

http://pcsupport.lenovo.com/us/en/solutions/ht503310

Lenovo Data Center Services Agreement

http://support.lenovo.com/us/en/solutions/ht116628

Software maintenance

The ThinkAgile HX Series appliances include a three-year or five-year software support and subscription

(matches the duration of the selected hardware warranty period) that entitles you to submit service

requests to troubleshoot Nutanix software issues and receive code updates, including fixes, patches, and

new software releases.

The Lenovo local support centers perform problem determination and resolution for hardware-related

issues and escalate to Nutanix, on behalf of the customer, for software-related problem determination.

Nutanix will contact the customer and will own the software-related problem resolution until closure.

Software support that is provided by Nutanix includes 24x7 phone and web coverage with the following

target response times (priorities are assigned by Nutanix based on the impact on productivity):

Priority 1 (Emergency: Productivity halted): 2 hours

Priority 2 (Critical: Significant impact on productivity): 4 hours

Priority 3 (Normal: Minimal impact on productivity): 8 hours (by next business day)

The following Lenovo Professional Services are available for the ThinkAgile HX Series solutions to get

customers up and running quickly:

Nutanix deployment services - Base

Conducting remote preparation and planning

Verifying firmware versions and performing firmware updates, if needed

Installing and configuring hypervisor and Nutanix controller VM

Creating Nutanix cluster

Configuring storage

Configuring administrative features

Lenovo ThinkAgile HX2320-E and HX2720-E Appliances