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NBX System Software Upgrade Instructions

•

The Automated Attendant software is not operational.

•

The ability to configure user groups and Automated Attendants from a telephone is not

operational.

•

If you access the NBX system using the NCP COM1 port, the NBX system sends a message to

the application indicating that a required software license has not been installed.

Installing a valid system software license removes all restrictions without a reboot operation.

License Considerations

The NBX Administrator's Guide includes information on these situations that require specific actions

because of the system software licensing mechanism:

•

Chassis or Disk Tray Replacement

•

Licenses for Future Releases

•

Downgrading to Previous Releases

Upgrading the System Software

You can load the new system software using the NBX NetSet Upgrade process at any time. The

system does not begin running the new software until you select the new system software for a reboot

operation.

1. Log on to the NBX NetSet utility using the administrator ID and password.

2. Select Operations > Software Upgrade.

3. Click Browse and locate the install folder on the CD-ROM or, if you downloaded the file, the folder

where the upgrade file resides.

4. Select the appropriate .TAZ file. For example, if the software release is R5_0_1, the correct file for

the NBX 100 is labeled R5_0_1.taz; for the SuperStack 3 NBX system, the file is labeled

R5_0_1_750.taz.

5. Click Upgrade. The software begins uploading to the NBX system.

6. The NBX NetSet utility displays a confirmation box when the upload process has been completed.

FIFTH: REBOOT THE SYSTEM

Plan to complete this step outside of normal business hours. The Call Processor is not operational

during the reboot. New calls cannot be initiated and external calls will be terminated.

CAUTION: DO NOT interrupt the power to the NBX system during the reboot operation because loss

of power can result in a non-recoverable error.

1. Select Operations > Reboot/Shutdown.

2. From the Select Version list, select the version number of the new software that you just installed,

and then click Reboot.

3. A system prompt asks if you want to retain your existing configuration database when booting the

new version. To continue to use your current configuration (recommended), click Yes.

SIXTH: BACK UP YOUR DATABASE AGAIN

Whenever you change the software version, back up your data so that you have an up-to-date

database to restore in the event of an error.