Fleetwood WRS970 사용자 설명서 - 페이지 15

{카테고리_이름} Fleetwood WRS970에 대한 사용자 설명서을 온라인으로 검색하거나 PDF를 다운로드하세요. Fleetwood WRS970 20 페이지. Reply system keypad and base station

Preliminary Document

6.0 How To Return Components

If you encounter a problem that requires sending keypad(s) or base(s) to Fleetwood for service, please enclose a

cover letter with an itemized list of product being returned with a description detailing the problem with each

component. Be as accurate as you can and be sure to include your Name, Return/Billing address and phone

number.

Before shipping the product back to Fleetwood, the owner should contact our Product Service Coordinator at

1-888-GO REPLY (467-3759)

to obtain a Return Material Authorization (RMA) number prior to shipping the product back to the factory.

NOTE: An RMA number MUST be obtained before shipping product back to Fleetwood. Fleetwood will not accept

any product without a RMA Number

For product under Warranty, see section 10.0 "Limited Product Warranty".

Unless otherwise specified, all parts should be sent to:

Fleetwood Group, Inc.

Electronics Division

Product Service Coordinator

11832 James Street

Holland, MI 49424

Phone Support

To reach Fleetwood's Technical Support, call 1-888-467-3759.

Fleetwood's standard hours are Monday through Thursday 7:00 AM to 3:30 PM and Friday 6:00 AM to 12:00 PM

Eastern Standard Time.

The Base Station data format, command lists, and associated microcode are proprietary to Fleetwood. People who

wish to develop their own applications may purchase Reply

WRS970 API. This is a software developer's toolkit

that includes the necessary communication drivers for the base station.

Off-the-shelf software packages are available for Reply

. These packages are available through Fleetwood's

network of qualified dealer-developers.

Most Reply

 c ompliant software applications require the Windows

operating system (trademark Microsoft Corporation).

Contact Fleetwood for details on the software applications that are certified for use with Reply

products.

Call Fleetwood or an authorized dealer for information on available storage/shipping cases, extra cables or power

supply kits.