Dogtra BALL TRAINER 소유자 매뉴얼 - 페이지 11

{카테고리_이름} Dogtra BALL TRAINER에 대한 소유자 매뉴얼을 온라인으로 검색하거나 PDF를 다운로드하세요. Dogtra BALL TRAINER 11 페이지. Dual-function launcher / dropper

페이지 인쇄

WARRANTY AND REPAIR INFORMATION

1-Year Comprehensive Warranty

Dogtra Company provides the original purchaser with a 1-Year Comprehensive Warranty for the iQ

Pet Series, EF-3000 GOLD, RR DELUXE, YS300, YS500, YS600, and the BALL TRAINER. The warranty

begins from the date of purchase. For the first year, coverage is for parts, labor, and accessories. After

the first year, the cost of parts, accessories, labor fees, and shipping fees incurred are the customer's

responsibility. Labor fees will be variable depending on the extent of the work required.

To Qualify for the Dogtra Warranty

All products must be registered and/or a proof of purchase is required to initiate repair work under

warranty. To register your Dogtra product, log onto our website at www.dogtra.com, click on the

warranty registration link, and fill out the required information. Registration must be completed within

30 days of purchase. If you do not have access to a computer, you can call our toll free number at

1-888-811- 9111, and one of our customer service representatives will register the product for you. If you

were unable to register your product within 30 days of purchase, we will accept all products for repair

with a proof of purchase. We strongly recommend keeping the original receipt. If your product is not

registered and a proof of purchase is not available at the time of service, Dogtra will estimate the age

of the unit by the serial number. Serial number estimates can differ from the actual purchase date. A

serial number estimate is the only method of determining an approximate date of purchase without

product registration or a proof of purchase.

Not Covered Under Warranty

Dogtra DOES NOT offer warranty for products that have been bought secondhand or as a resold

product. Dogtra DOES NOT replace defective units or provide refunds for products purchased from us

after 30 days from the date of purchase. Dogtra DOES NOT cover the cost of shipping outside of the

Continental United States. Issues of replacement and refunds on units purchased less than 30 days

from an authorized dealer must be addressed to the dealer directly. If the products purchased from

an authorized dealer are after 30 days from the date of purchase, please send the units to Dogtra

for service and repair. Dogtra DOES NOT cover the cost of repairs and replacements due to misuse

by the owner or dog, improper maintenance, and/or lost units. Any water damage on the water

resistant transmitters of the 175NCP, 180NCP, 200NCP Series, 1400NCP Series, 1500NCP Series, iQ Pet

Series, and BALL TRAINER, and the water resistant receivers of the RRS, RRD, RR DELUXE, and BALL

TRAINER will not be covered. All replacement costs for either the transmitter or receiver will be the

owner's responsibility. The warranty is void if the unit has been altered or an unauthorized person has

damaged the unit while attempting repair work. Battery replacement by the customer during the first

year of the 1-Year Comprehensive Warranty is not recommended. If the customer chooses to replace

the batteries, any damage to the unit during the change-out by the owner will void the warranty. The

removal of serial numbers from any Dogtra products will void the warranty. Dogtra reserves the right

to retain and discard any parts or accessories that have been found damaged upon replacement and

repair.

Procedure for Repair Work

If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the Owner's Manual and

call customer service at 1-888-811-9111 for technical support, before sending it to Dogtra for service. The

cost of shipping products under warranty back to Dogtra is the customer's responsibility. Dogtra is not

responsible for units damaged or lost in transit to Dogtra. Dogtra is not responsible for loss of training

time or inconvenience while the unit is in for repair work. Dogtra does not provide loaner units or any

form of compensation during the repair period. A copy of the sales receipt showing the purchase date

may be required before warranty work is initiated. Please include a brief explanation outlining the

problem and include your name, address, city/state/zip code, daytime phone number, evening phone

number, and email address. Or you can visit our website at www.dogtra.com for a service request

form. If the repair costs are not covered under warranty, we will call you for payment information and

authorization. For any questions concerning your Dogtra products, call us toll free at 1-888-811-9111, M-F

8:30AM - 4:30PM, Pacific Standard Time, or email us at [email protected] for specific repair inquiries.

Send repair units to Dogtra Company / Repairs

22912 Lockness Avenue, Torrance, CA 90501, U.S.A.

The diagrams and representations in the manual may differ slightly from the actual product

depending on the model type.