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Operating Manual - ne8800, ne4800, ne4400

12. Troubleshooting Tips

No Ethernet Communications

Is there LED activity on the back panel RJ-45 Ethernet connector? Is the ethernet cable good? Is good ethernet signal

getting to the point of application? (test by plugging in a laptop) Is your firewall turned on? Do you have a local area connec-

tion enabled? Do you have a secondary WiFi connection enabled? Ashly provides a comprehensive Ethernet use guide and

other topics in our website's technical support section.

No Audio Meter Activity

Is the input wiring correct? Is the proper input source selected? Is the channel muted, gated, or ducked? Are all gain

stages properly set? Is the matrix mixer section properly routed? Do you have signal if you disconnect all WR-1 and/or RD-8C

units?

No Audio Output

Is the output muted? Are the DSP output meters showing signal present? Are your inputs routed to, turned up in, and

unmuted in the matrix mixer section of the output? Are crossover filters mistakenly set to eliminate any pass band?

Distorted Sound

Do you see clip indicator lights in the audio chain? If the meter scales are set to dBFS, 0dBFS is the clipping point.

WR-5 Doesn't Work

Is the wiring correct? Is the two pin jumper installed on the back side of the last WR-5 in series, even if there is only

one WR-5? If there are more than four WR-5 units in series, an external power supply must be used capable of providing +18V

at 25mA per WR-5. Does the WR-5 appear in the Protea Software network drop down menu underneath the host NE proces-

sor? Are WR-5 functions properly defined in the WR-5 and/or NE Processor?

RD-8C or RW-8C Doesn't Work

Is the wiring correct? Are proper RD8-C fader assignments made in the DSP Gain > Remote Gain > RD8C Controls

tool boxes for each applicable input or output channel requirement? No other active remote control units can be used when

using an RD-8C.

WR-1 Doesn't Work

Is the wiring correct? Are proper control assignments made in the DSP Gain > Remote Gain > Rear Panel Remote

Level Controls tool boxes for each applicable input or output channel requirement?

How Do I Use RS-232?

RS-232 is available on the NE processor as a means for non-ethernet equipment to communicate control information to

the NE processor. An RS-232 implementation reference for the NE processor is available on the Ashly web site. You cannot

program any serial data remote using RS-232. Only Ethernet connected NE processors can be used to program the WR-5 and

RD-8C.