Co2meter CM-0001 User Manual - Page 15

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Sampling Data Logger User's Manual

Troubleshooting Guide

Symptom /

Issue

Meter not

recognized by

computer/OS

Device

doesn't power

The GasLab

software

doesn't start *

Slow

response

Reading

doesn't

change

"Bat" and

green LED

keep flashing

*For more troubleshooting tips on GasLab

USB Driver Installation Instructions

To install the appropriate USB port drivers compatible with your meter, follow these steps:

1. Go to http://www.ftdichip.com/Drivers/VCP.htm and download the package appropriate for the version of

Windows installed in your computer.

2. Move the file you downloaded to a location you can easily access. Make sure you have administrator

privileges.

3. Extract the file by right clicking on it and selecting extract here.

4. Go to your computer's Device Manager in the Control Panel.



For Windows 8, press the Windows key and 'x' at the same time to bring up the start menu then click on

Device Manager.



For Windows 7, open the start menu and type Device Manager in the search bar.

5. Find the Unrecognized USB Device in the list (it usually, but not always, has a yellow triangle icon).

6. Right click the Unrecognized USB Device item and select Update Driver Software.

7. Select Browse My Computer and point to the folder where you extracted the driver files to (step #3).

This will install the necessary drivers to your computer and allow you to use your meter with GasLab

multiple sensors you should only have to perform this procedure once; the operating system will automatically

find the driver for all the other sensors.

Possible Cause / Resolution

Your device's batteries might be depleted. Replace the batteries

with fresh ones, or make sure the power supply is connected

properly (use the included power supply only).

Make sure the power supply is connected properly and that

there is power in the outlet the adapter is connected has the

appropriate voltage. If using batteries, make sure they are not

depleted.

Your software might be out of date. Update your software by

either visiting our download webpage at

http://www.co2meter.com/pages/downloads or by selecting

the "Check for Updates" under the Help menu. Make sure your

PC meets the minimum requirements.

Check the air flow channels to make sure they are not

obstructed.

Make sure the meter is in maximum or minimum mode.

The power supply output voltage is inappropriate or batteries

depleted. Please use the included power supply only or replace

batteries with a fresh set.

software, see its manual located at www.co2meter.com/pages/downloads.

CO2Meter.com

. If you have

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