Canon 9318A003AA Simplified Service Manual - Page 15
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8. PRODUCT TECHNICAL INFORMATION
8-1. FAQ (Problems specific to the iP2000 and corrective actions)
No.
*
Function
Phenomenon
1
A
Installation
Carriage error (LED blinks
alternately in orange and green
2 times).
2
A
Ink tank installation error
(LED blinks in orange 4 times.)
3
B
Paper
No paper feeding (due to
feeding
incorrect Paper Feed switch
setting)
4
B
Multi-feeding
5
B
Envelope not feeding
6
B
Credit Card size paper jam at
feeding
7
C
Paper jam
Possible Call / Claim
- LED blinks alternately in orange and
green, 2 times (carriage error).
- LED blinks in orange 4 times (ink
tank installation error). (As this
occurs at printer installation, the user
cannot recognize the error.)
- Paper out error
- Paper cannot be fed
- Cannot print
- Multiple pages of paper are fed
simultaneously.
-Blank paper is ejected.
- Paper out error
- Paper cannot be fed
- Cannot print
- Paper jam error
- Paper cannot be fed
- Cannot print
- Paper jam error
- Paper cannot be fed
- Cannot print
15
Corrective action
Remove the packing material fixing the
carriage.
Open the access cover, and install the ink
tanks properly.
1. Perform roller cleaning from the printer
driver.
2. Change the paper feed method by the
Paper Feed switch.
3. Clean the paper feed roller with
moistened cloth.
1. Fan the paper and set them.
2. In case of PR-101, set the paper sheet
by sheet.
1. Perform roller cleaning from the printer
driver.
2. Clean the paper feed roller with
moistened cloth.
3. Reduce the number of envelopes
loaded in the ASF.
4. Flatten the envelope (with a pen).
Set a sheet of Credit Card size paper in
the ASF with the longer edge in vertical
orientation, and press the
Resume/Cancel button.
When using the ASF, remove the jammed
paper from the paper pick-up side.
When using the front sheet feeder, open
the rear cover, and remove the jammed
paper.
Cause
The user may not have removed the
packing material at unpacking and
installation.
Although a caution sheet is packaged
together with the printer, the user may not
have noticed it.
Note: Even if the packing material
remains, no parts are damaged.
Since the user did not seat the ink tanks
completely at unpacking, installation, or
ink tank replacement, the ink tank
contacts the main case.
The paper feed roller slips on the paper at
paper feeding, or the Paper Feed switch
setting is not correct.
Note: Camera Direct Printing is available
only when paper feeds from the
ASF.
In the high temperature and high humidity
environment, the frictional force between
the front and back sides of paper
becomes high, and sheets stick to each
other, contributing to multi-feeding.
The paper feed roller slips on the paper at
paper feeding.
Note: Depending on the paper lots. This
phenomenon may occur in DL
envelope.
When Credit Card size paper is set with
the shorter edge in vertical orientation,
the paper does not reach the LF roller,
and the paper is not fed.
As the LF roller slips on the paper, the
paper is not fed, causing the jam error at
paper ejecting.