Canon 9319A001AA Service Manual - Page 14
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8. PRODUCT TECHNICAL INFORMATION
8-1. FAQ (Problems specific to the iP1500 and corrective actions)
No.
*
Function
Phenomenon
1
A
Installation
Carriage error (LED blinks
alternately in orange and green 2
times).
2
A
Ink tank installation error
(LED blinks in orange 4 times.)
3
B
Paper
No paper feeding when a
feeding
number of sheets are loaded.
(PP-101)
4
B
Multi-feeding
5
B
Envelope not feeding
6
B
Envelope jam at feeding
7
C
Paper jam
Possible Call / Claim
- LED blinks alternately in orange and
green, 2 times (carriage error).
- LED blinks in orange 4 times (ink
tank installation error). (As this
occurs at printer installation, the user
cannot recognize the error.)
- Paper out error
- Paper cannot be fed
- Cannot print
- Multiple pages of paper are fed
simultaneously.
-Blank paper is ejected.
- Paper out error
- Paper cannot be fed
- Cannot print
- Paper jam error
- Paper cannot be fed
- Cannot print
- Paper jam error
- Paper cannot be fed
- Cannot print
( 14 /21)
Corrective action
Remove the packing material fixing the
carriage.
Open the access cover, and install the ink
tanks properly.
1. Perform roller cleaning from the printer
driver.
2. Clean the paper feed roller with
pre-moistened wipe or moistened
cloth.
1. Fan the paper and set them in the
ASF.
2. In case of PR-101, set the paper sheet
by sheet in the ASF.
1. Perform roller cleaning from the printer
driver.
2. Clean the paper feed roller with
pre-moistened wipe or moistened
cloth.
3. Reduce the number of envelopes
loaded in the ASF.
4. Flatten the envelope (with a pen).
1. Perform roller cleaning from the printer
driver.
2. Reduce the number of envelopes
loaded in the ASF.
1. Remove the jammed paper from the
paper pick-up side.
Cause
The user may not have removed the
packing material at unpacking and
installation.
Although a caution sheet is packaged
together with the printer, the user may not
have noticed it.
Note: Even if the packing material
remains, no parts are damaged.
Since the user did not seat the ink tanks
completely at unpacking, installation, or
ink tank replacement, the ink tank
contacts the main case.
The paper feed roller slips on the paper at
paper feeding.
In the high temperature and high humidity
environment, the frictional force between
the front and back sides of paper
becomes high, and sheets stick to each
other, contributing to multi-feeding.
The paper feed roller slips on the paper at
paper feeding.
Note: Depending on the paper lots. This
phenomenon may occur in DL
envelope.
When the paper is fed by the
slightly-slippery paper feed roller, the flap
is caught in the return position of the claw.
As the LF roller slips on the paper, the
paper is not fed, causing the jam error at
paper ejecting.