Akura AVX665 User Manual - Page 18

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Trouble Shooting Guide

No Red or Blue panel light lit.
Check DC Mains adaptor is connected and power
If you are still having difficulty please call the
is turned on.
Technical help line. Ring 0845 293 7698
(Normal rates apply).
TV Shows no picture or sound.
Opening hours Mon-Fri 8 am – 8pm. Sat 9 am –
The STB output may not have been selected by
4pm. Sun 11am – 4pm "Bank holidays as Sun"
the TV. Check your TV user guide. If using HDMI,
Or try our website :-
www.ekey.co.uk
(24Hr)
select HDMI Input on the TV. Otherwise use the
Emails should be responded to within 3 - 4
SCART connection and select SCART.
hours should the consumer have difficulty
getting through.
Screen displays NO SIGNAL.
Check the Aerial is connected correctly. Indoor
aerials are generally NOT suitable unless very
near the transmitter.
STB is not installed correctly, re tune as from
page 9.
Pictures breaking up or freezing.
This may occur when the STB is in a marginal
signal area. Have the aerial and leads tested by
a competent engineer.
Not receiving some channels.
This may occur when the STB is in a marginal
signal area. Have the aerial and leads tested by
a competent engineer.
Not receiving HD channels.
Not all areas are being supplied at present. Visit
the Digital UK web site www.digitaluk.co.uk.
Until 2012 some areas may have intermittent HD
services.
No Audio from the Optical connector.
A special "optical" lead is required. It must be
inserted correctly and connected to an Audio
amplifier that is able to process SPDIF and AC3
signals.
No Remote Control functions.
Replace the batteries in the Remote control
approximately each 6 months.
Ensure nothing is blocking the Infrared signal
B B ox switching to Standby.
If there is no 'Button activity after 3 hours, the STB
will revent to Standby. If you are using the STB to
be a source for "Timer" recording, the recording may
fail if the STB "Times out".
To turn this feature "OFF" see page 8.
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