Astralpool QB600 Owner's Manual - Page 14
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14
Section 6. Troubleshooting
6.1
Control Unit Status Indicator Lights
•
If the status indicator on the Control Unit flashes, follow the recommended troubleshooting tips below.
•
After resolving the error, press any key to delete the error code.
Flashing LED
1 flash / 1 second pause
2 flash / 1 second pause
Rapid flashing
Rapid flashing
3 flash / 1 second pause
Rapid flashing
6.2
General Troubleshooting
The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.
Message
Lights on control unit flash
after pressing Start/Stop
The flashing lights appear on
the control unit during the
cleaning cycle.
The cleaner does not stay on
the pool surface or is floating
excessively.
• Disconnect and reconnect the cleaner.
• Check that the cable is properly connected to the control box.
• Check that nothing is interfering with the cable connection area.
• If this does not resolve the problem, contact your local retailer for a diagnostic
review or call customer service.
• Check that debris or the cable is not preventing the brushes or the tracks from
rotating freely.
• Check that nothing is interfering with the cable connection area.
• Rotate the track by a quarter of a turn in the same direction until it rotates
smoothly.
• If this does not resolve the problem, contact your local retailer for a diagnostic
review or call customer service.
• Turn the cleaner off.
• Clean the filter thoroughly.
• Put it back in the water, shaking to release the air bubbles.
• Restart the cycle.
• If this does not resolve the problem, contact your local retailer for a diagnostic
review or call customer service.
• Check that no debris or hair is blocking the impeller.
• Clean the filter thoroughly.
• If this does not resolve the problem, contact your local retailer for a diagnostic
review or call customer service.
Possible Cause
Floating cable not connected.
Cleaner not fully submerged.
Poor connection or need to restart
cycle.
Propeller or wheels may be
jammed and not turning correctly.
Cleaner not fully submerged.
There is air trapped inside the
cleaner housing.
The filter canister is full or dirty.
QB robotic cleaner
Suggested Solution
Solution
Unplug and then reconnect the floating cable to the control
unit.
Remove cleaner from pool and re-submerge (see: Install and
Submerge the Cleaner).
Unplug the control unit and reconnect to an approved
power outlet. Press "Start" to begin a new cycle.
Contact your local retailer to request a diagnostic review. If
the problem is not resolved, contact AstralPool Consumer
Care 1300 186 875 for Australia or 0800 807 665 for|
New Zealand.
Remove cleaner from pool and re-submerge (see: Install and
Submerge the Cleaner).
Remove cleaner from pool and re-submerge (see: Install and
Submerge the Cleaner).
Dispose of debris and thoroughly clean the filter canister
with mild soap and a soft brush. Then, re-submerge the
cleaner (see: Clean the Filter Canister).
Owner's Manual