Canon DR 3060 - Duplex Scanner Maintenance Manual - Page 5

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The PC does not recognize the scanner

The following are possible causes of the PC failing to recognize the scanner.

Check each possible cause.

Cause

The scanner is not connected correctly.

Action

Check all of the SCSI cable connections between the scanner, the

SCSI host adapter in the PC, and any other SCSI devices

connected to the system.

Cause

The SCSI host adapter is not installed in the PC correctly.

Action

Refer to the instruction manual for the SCSI host adapter and

install the SCSI host adapter in the PC correctly.

Also check the following, depending on which operating system

you are using:

Windows 95/98/Me

Click Start - Settings - Control Panel - System - Device Manager,

and make sure that no "x" or "!" symbol appears next to the SCSI

Controller entry. If either of these symbols is displayed, refer to

the instruction manual for the SCSI host adapter and redo the

settings for the SCSI host adapter.

Windows NT 4.0 Workstation

Click Start - Settings - Control Panel - SCSI Adapter, and make

sure that the system recognizes the SCSI host adapter properly. If

the system is not recognizing the SCSI host adapter properly,

refer to the instruction manual for the SCSI host adapter and redo

the settings for the SCSI host adapter.

Windows 2000 Professional

Click Start - Settings - Control Panel - System - Hardware -

Device Manager, and make sure that no "x" or "!" symbol

appears next to the SCSI Controller entry. If either of these

symbols is displayed, refer to the instruction manual for the SCSI

host adapter and redo the settings for the SCSI host adapter.

Windows XP

Click Start - Control Panel - Performance and Maintenance -

System - Hardware - Device Manager, and make sure that no "x"

or "!" symbol appears next to the SCSI Controller entry. If either

of these symbols appears, refer to the instruction manual for the

SCSI board and reconfigure the SCSI board.

Troubleshooting