Canon imageFORMULA DR-2050C Maintenance Manual - Page 17

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3. Troubleshooting

This section describes the possible problems that might occur during use of the

scanner and how to solve them.

The Scanner Does Not Turn ON ........................................P. 72

The Scanner Is Not Recognized ........................................P. 72

Slow Scanning Speed.........................................................P. 73

Scanning Is Not Performed................................................P. 74

Documents Are Not Fed Correctly ....................................P. 74

Paper Is Not Ejected Correctly ..........................................P. 75

Saved Image Files Do Not Open........................................P. 75

Scanning Results Are Not as Expected............................P. 75

If, after consulting this section, you still cannot resolve the problem, contact

your local authorized Canon dealer or your service representative.

Check the following if the scanner does not turn on:

• Is the power cord connected correctly?

• Is the power cord connected securely?

• Is the power cord inserted into the power outlet?

For details on connecting the power cord, see "Step 4. Connecting the Scanner

to Your PC," in the Easy Start Guide.

The following are possible causes of the PC failing to recognize the scanner.

Check each possible cause.

Problem

The scanner is not correctly connected.

Solution

Make sure that the scanner and the computer are correctly

connected with the USB cable. (See "Step 4. Connecting the

Scanner to Your PC," in the Easy Start Guide.)

Problem

The scanner power is switched OFF.

Solution

Make sure that the scanner is switched ON. If the scanner is OFF,

turn the scanner ON. (See "Step 4. Connecting the Scanner to

Your PC," in the Easy Start Guide.)

Appendices