Canon imageFORMULA DR-M160II Service Manual - Page 24

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To submit a new warranty claim, select the type of claim from the dropdown

shown below and complete the required sections of the e-Tag limited

warranty claim.

Figure 6 – e-Support: e-Tag Warranty Claim Console

A copy of the e-Tag limited warranty claim form and the machine service

history should be returned with the original defective part(s) to the address

provided on the bottom of the e-Tag limited warranty claim.

The service history log can be handwritten or computer generated and must

include the following:

 Dealer Name

 Machine Installation Date

 Machine Serial Number

 Part Number

 Work Performed (Highlight Current Service Call)

After authorization, part and labor credits are posted on the CNA Web Site on

the following business day.

imageFORMULA DR-M160II Service Guide

 Part Description

 Date Part Was Removed

 Machine Copy Count

 Reason For Removal

June 2014

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