Canon CP Printer Solution Disk Version 5 Printer Software Manual - Page 22

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Appendix

Troubleshooting

This section describes how to troubleshoot problems.
If the problem still exists after trying these solutions, restart your computer.
If the problem still persists, uninstall the printer driver and then install it
again.
The printer cannot be selected.
Cause :
The printer driver is not installed.
Correction : Follow the procedure in the Printer User Guide to install the printer
driver. Reinstall it if you suspect that it was not installed correctly.
Printing does not start.
Cause :
No power is supplied to the printer.
Correction : Turn the printer on.
Cause :
The USB cable is not connected correctly.
Correction : Check the USB cable to make sure it is connected correctly.
Cause :
The printer is offline.
Correction : Try the following procedure.
Windows XP
1. Click the [Start] button and select [Control Panel],
[Printers and Other Hardware], and [Printers and Faxes].
2. If your printer is offline, right-click the printer icon, and then click
"Use Printer Online".
Windows 2000
1. Click the [Start] button and select [Settings], and [Printers].
2. Right-click the printer icon. If "Use Printer Offline" is selected, clear
it.
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