Canon EOS 5D Mark III Instruction Manual - Page 27

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Canon EOS 5D Mark III Instruction Manual

Troubleshooting

This chapter provides troubleshooting and explains how to uninstall the
software.
Click on the item to display its page.
Troubleshooting ................................................................................................
Uninstalling the Software .................................................................................

Index ...................................................................................................................

Troubleshooting
If you could not complete the installation correctly, software does not work, or you could not
display images with ZoomBrowser EX, consult the items described below.
For instructions on installing, refer to the "Software Guide" supplied with your camera.
5-1
Installation failed.
5-2
Are you using Windows XP under a setting other than [Computer
5-2
administrator] privileges or using Windows 2000 under a setting other than
[Administrator] privileges?
You cannot install software if a user setting other than [Computer administrator]
privileges or [Administrator] privileges is selected. Select the [Computer administrator]
privileges user setting in Windows XP or the [Administrator] privileges user setting in
Windows 2000. For detailed information on selecting the user setting, refer to your
computer's instruction manual.
Software does not work.
Does your computer meet the system requirements for the software?
Check the system requirements (p.0-1).
Is there enough RAM (memory)?
Check the system requirements (p.0-1).
Is the screen resolution less than [1024 by 768 pixels]?
Specify [1024 by 768 pixels] or more for the screen resolution (p.0-1).
Is the color quality less than [Medium (16 bit)]?
Specify [Medium (16 bit)] or more for the color quality (p.0-1).
Are multiple applications running?
Exit any applications other than ZoomBrowser EX. Even if your computer has the RAM
capacity (memory) described in system requirements (p.0-1), if other application is
running at the same time as ZoomBrowser EX, you may not have sufficient RAM
(memory).
Could not display images with ZoomBrowser EX.
Did you try to display images other than the image types that are supported
by ZoomBrowser EX?
Check the supported images (p.0-1).
Cover/Table of
Contents

Introduction

1
Viewing and
Classifying Images
2
Editing and
Exporting Images
3

Printing Images

4
Internet Function
and Specifying

Preferences

Troubleshooting
Index
5-1