Canon EOS Utility Instruction Manual - Page 40
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Is there sufficient charge left in the camera battery?
Your computer does not supply power to the camera. Connect the AC Adapter Kit
(optional) for the EOS 5D, EOS 30D, EOS 20D, EOS 10D, EOS DIGITAL REBEL XT/
350D DIGITAL and EOS DIGITAL REBEL/300D DIGITAL, the DC Coupler supplied with
the camera for the EOS D60 and EOS D30, and the DC Coupler Kit supplied with the
camera for the EOS-1D series cameras. Alternatively, insert a fully charged battery and
connect your computer and camera.
Do you have more than one camera connected to your computer?
If you connect more than one camera to the same computer, the driver and camera may not
operate normally.
Exit the software and disconnect all the dedicated cables. Then connect only one
camera to the same computer again.
Is the driver operating normally?
Connect the camera to your computer
with the dedicated cable and set the
camera's power switch to <ON> and
open [Device Manager].
Click the plus symbol [+] to the left of
[Imaging devices] and check that the
connected camera is displayed.
If the connected camera is not
displayed, the driver is not operating
normally.
Briefly disconnect and then reconnect the dedicated cable, ensuring that the connection
is secure. If the connected camera still does not appear, use the following procedure to
re-install the driver.
Disconnect the dedicated cable and delete the driver (p.5-3).
1
2
Re-install the driver.
When the [X], [!] or [?] symbol is displayed beside the connected camera, part of the
driver is missing or corrupted. Use the following procedure to re-install the driver.
1
Delete the camera displayed in [Imaging devices].
2
Disconnect the dedicated cable and delete the driver (p.5-3).
3
Re-install the driver.
Is the driver installed correctly?
Connect the camera to your computer with the dedicated cable and set the camera's
power switch to <ON> and open [Device Manager]. Click the plus symbol [+] to the left of
[Other devices] or [Unknown devices] and check whether the connected camera or
[Canon Digital Camera] is displayed.
If the connected camera or [Canon Digital Camera] is displayed in [Other devices] or
[Unknown devices], the driver was not installed correctly. Use the following procedure to
re-install the driver.
1
Delete the camera or [Canon Digital Camera] displayed in [Other devices] or
[Unknown devices].
2
Disconnect the dedicated cable and delete the driver (p.5-3).
3
Re-install the driver.
I connected the camera to the computer before installing
the software
Did you set the camera's power switch to <ON>?
If you did not set the camera's power switch to <ON>, proceed as follows:
1
Disconnect the dedicated cable from the camera and computer.
Install the Solution Disk software on your computer using the correct installation
2
procedure and then connect the camera to your computer to complete the installation.
If you set the camera's power switch to <ON>, proceed as follows:
1
If [Found New Hardware Wizard] or any other dialog boxes appear, click the [Cancel]
buttons to cancel all the dialog boxes.
Set the camera's power switch to <OFF>.
2
3
Disconnect the dedicated cable from the camera and computer.
4
Install the Solution Disk software on your computer using the correct installation
procedure and then connect the camera to your computer to complete the installation.
To Display the Device Manager
Windows XP
Click the [Start] button
select [Control Panel]
[See basic information about your computer]. Then select the [Hardware] tab
and click the [Device Manager] button.
Windows 2000
Click the [Start] button
select [Settings]
[System] icon to open and select the [Hardware] tab and click the
[Device Manager] button.
[Performance and Maintenance]
[Control Panel]. Then double-click the
5-2
Cover/Table of
Contents
Introduction
1
Downloading Images
from the Camera
2
Setting the Cameras
other than the EOS-1D
Series Cameras
3
Setting the EOS-1D
Series Cameras
4
Remote Shooting
Troubleshooting
Index