Amplink PDM User Manual - Page 8
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Print PageApp Connection Troubleshooting
If a "Bluetooth Error" popup appears, to make sure the mobile device's Bluetooth is on. If the
mobile device is running Android, makes sure the Amplink app has location permissions (Settings
-> Apps & Notifications-> Amplink -> Permissions -> Location -> Allow). If the mobile device is
running iOS, make sure Bluetooth permissions are enabled (Settings -> Scroll down to "Amplink" -
> then enable Bluetooth permissions). Then repeat the pairing process.
If connection is lost. Make sure the Amplink is powered on and the green LED light is lit. Then
repeat the pairing process.
If, upon pairing request, cancel is pressed or the pop-up is missed, click "Cancel" and repeat the
pairing process.
If the Amplink is connected in the Bluetooth settings but the app cannot find the device, forget the
Amplink device. When using iOS go to Bluetooth settings click the blue "i" within the circle next to
"Amplink" then select "Forget this device". When using Android go to Bluetooth settings and click
the gear icon and select "Forget". Then open the app back up and try again.
If the Amplink device has a serial number less or equal to 56027415 and the app is stuck on the
"Connecting to Amplink" page and no pairing request has appeared. The Amplink device may
have reached the max number of pairable mobile devices. To fix this the Amplink device will need
to be sent in for reprogramming, after which there will no longer be a limit on the number of
devices that can pair with Amplink device. There is no charge for this upgrade. Please give us a
call or email us to make sure this is the issue. If this is found to be the problem an RMA will be
issued along with shipping instructions.
Phone: 515-981-5504, Email:
Note: Amplinks with a serial number greater than 56027415 will not have this issue.
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