Comcast COMCAST DIGITAL VOICE User Manual - Page 9
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COMCAST ENHANCED VOICE MAIL
With Comcast Enhanced Voice Mail you get a whole new way to manage your voice mail. When
you're away from home or if you just don't get to the phone in time, callers are able to leave you a
message. The caller can even leave a message while you're on the phone. If you elect not to pick up
an incoming call using Call Waiting, the call will be redirected to voice mail. The next time you pick
up your phone you will hear a stuttered dial tone indicating you have a message waiting. If your
phone has a message waiting indicator light, it will be lit when someone leaves a message.
Setting Up Voice Mail
To set up your new Comcast Enhanced Voice Mail service, follow these easy-to-use instructions.
The first time you call into your Comcast Enhanced Voice Mail, you'll need to create a new password
and a personalized greeting that callers will hear when they reach your voice mail. There are three
ways to set up your Comcast Enhanced Voice Mail service:
Dial
*
99
From Home:
1. Dial
.
2. When the system answers, you will be prompted to enter the
default password, which is the last four digits of your home
telephone number.
Dial your home telephone number
From Home or Away from Home:
1. Dial your home telephone number.
2. When the default greeting begins to play, press
3. You will then be prompted to enter the default password,
which is the last four digits of your home telephone number.
Dial the voice mail access number
From Home:
1. Dial the voice mail access number provided by the technician
at the time of installation.
2. You will then be prompted to enter the default password,
which is the last four digits of your home telephone number.
Away from Home:
1. Dial the voice mail access number provided by the technician
at the time of installation.
2. When the system answers, you will be prompted to enter your
mailbox number, which is your 10-digit home telephone number.
3. You will then be prompted to enter the default password,
which is the last four digits of your home telephone number.
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.
C O M C A S T E N H A N C E D V O I C E M A I L
Once you're in the system, listen carefully to the recorded instructions. You will be prompted to
change your password, record your name, and record a personalized greeting that callers will
hear when they reach your voice mail.
If you do not have the voice mail access number, please contact Customer Service.
Accessing Voice Mail
There are three ways to access your voice mail:
*
Dial
99
From Home:
1. Dial
.
2. Enter your password when prompted.
Dial your home telephone number
From Home or Away from Home:
1. Dial your home telephone number.
2. When your personal greeting begins to play, press
3. Enter your password when prompted.
Dial the voice mail access number
From Home:
1. Dial your voice mail access number.
2. Enter your password when prompted.
Away from Home:
1. Dial your voice mail access number.
2. You will be prompted to enter your mailbox number,
which is your 10-digit home telephone number.
3. Enter your password when prompted.
C O M C A S T E N H A N C E D V O I C E M A I L
.
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