DPS Telecom NetGuardian 480 User Manual - Page 11

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Technical Support

DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who will give you the best in

fast and accurate customer service. To help us help you better, please take the following steps before calling Technical

Support:

1. Check the DPS Telecom website.

You will find answers to many common questions on the DPS Telecom website, at http://www.dpstelecom.com/support/.

Look here first for a fast solution to your problem.

2. Prepare relevant information.

Having important information about your DPS Telecom product in hand when you call will greatly reduce the time it takes to

answer your questions. If you do not have all of the information when you call, our Technical Support representatives can

assist you in gathering it. Please write the information down for easy access. Please have ready your User Manual and

hardware serial number.

3. Have access to troubled equipment.

Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your problem

more efficiently.

4. Call during Customer Support hours.

Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. During these hours Technical

Support representatives are on duty in our fully equipped simulation lab.

Emergency Assistance: Emergency assistance is available 24 hours a day, 7 days a week. For emergency

assistance after hours, allow the phone to ring until it is answered with a paging message. You will be asked to

enter your phone number. An on-call technical will return your call as soon as possible.