Advanced Bionics Marvel CI Manual - Page 9

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Advanced Bionics Marvel CI Manual
Troubleshoot Bluetooth Connections with Marvel CI
Bluetooth is disconnecting and reconnecting. Why is that?
If Marvel CI is powered off, it will automatically disconnect from a paired device, such as the mobile phone.
Additional troubleshooting steps if Marvel CI is disconnecting from the phone:
• Verify that Marvel CI did not run out of battery.
• Verify Bluetooth is enabled on the recipient's phone.
• Make sure the recipient's phone is within range. If the recipient was out of range (10 m / 30 ft) for a
longer period of time, it may take up to two minutes for Marvel CI to connect again.
• Make sure there are no other devices connected to the recipient's phone (such as the car Bluetooth
system). This may cause Marvel CI to disconnect.
• If the recipient is also pairing to the AB Remote mobile app, ensure they have paired to the Bluetooth on
the phone prior to pairing to the AB Remote mobile app.
What do I do if recipients have connection problems with Marvel CI in the car?
If the recipient's car is equipped with a Bluetooth system that was previously paired to their mobile phone, it
will try to connect the recipient's phone every time they enter the car. This may result in a connection loss
to Marvel CI, as a phone can only support one headset connection at a time.
The exact behavior depends on the version and configuration of the recipient's car's Bluetooth system. To
prevent unwanted switching, consider removing the car's Bluetooth system from the phone's list of paired
devices via the mobile phone configuration screen.
What do I do if recipients are having connection problems or streaming problems from their phone or
difficulty connecting in the AB Remote Mobile App?
1. Open the AB Remote Mobile App and select the gear icon in the top right corner, then select "My
Devices".
Marvel CI
Bluetooth Resource