Electrolux EHC644BA User Manual - Page 14

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14

TROUBLESHOOTING

Problem
Red rings, limescale or water rings,
shiny metallic or other discolouration,
scratches/shadows, bubbles or other
miscellaneous marks or stains on
ceramic glass cooktop surface.
Pitting of ceramic glass surface.
The cooking zones will not switch on
or are not functioning.
Acoustic signal sounds when
appliance is switched off.
The residual heat indicator is not
displaying anything.
The automatic warm up function is
not switching itself on.
Acoustic signal sounds and
appliance switches itself on and then
off again; after 5 seconds another
acoustic signal sounds.
is lit.
and number are displayed.
If you are unable to remedy the problem by following the above suggestions, please contact your dealer or the Customer
Care Department.
WArNINg!
repairs to the appliance are only to be carried out by
qualified service engineers. Considerable danger to
the user may result from improper repairs.
Possible cause
Cooktop surface has not been cleaned
correctly. Cleaning/ maintenance of the
cooktop surface is not covered under
warranty. If a service call is placed to clean
the cooktop you will be charged for the visit.
Spillovers of liquid with high sugar content.
• M ore than 10 seconds have passed
since the appliance was switched on.
• T he child safety device is switched on . Deactivate the child safety device (See
• S everal sensor fields were touched at the
same time.
• A utomatic switch off has been triggered.
• T he lock is switched on .
The control panel is wholly or partly
covered by objects.
The cooking zone was only on for a short
time and is therefore not hot.
• T here is still residual heat on the
cooking zone
.
• T he highest heat setting is set .
• T he heat setting was set using the
sensor field .
The On/Off sensor field has been covered
up, e.g. by a cloth.
• O verheating protection for the cooking
zone has been triggered.
• A utomatic switch off has been triggered.
Electronics fault.
If the appliance has been wrongly operated, the visit from the
customer service technician or dealer may not take place free of
charge, even during the warranty period.
remedy
Use a ceramic glass cleaner such as
Cerapol.
These types of spills must be removed
immediately with a special scraper for
the glass. If not permanent damage to
the cooktop glass can occur which is
not covered under warranty.
Switch the appliance on again.
the section "Child safety device").
Only touch one sensor field.
Remove any objects (pan, cloths, etc.)
that are lying on the control panel.
Switch the appliance on again.
Switch off the lock (See the section
"Locking/unlocking the control panel").
Remove objects.
If the cooking zone is supposed to
be hot, call the Customer Service
Department.
Let the cooking zone cool down.
The highest heat setting has the same
power as the automatic warm up
function.
1. Switch off the cooking zone
2. Set the cooking zone using the
sensor field
Do not place any objects on the control
panel.
Switch off the cooking zone. Switch the
cooking zone on again.
Switch off the cooking zone. Switch the
cooking zone on again.
Disconnect the appliance from the
electrical supply for a few minutes
(Take the fuse out of the house's wiring
system) If after switching on again,
is displayed again, call the customer
service department.
ImPOrTANT!
.