32
Solutions to Common Problems
iMPortaNt
before calling for service, review this list. it may save you both time and expense. this list
includes common experiences that are not the result of defective workmanship or material
in your cooktop.
suRface buRneRs do not liGHt
• Surface Control knob has not been completely turned to LITE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control knob to desired
flame size.
• Be sure gas supply valve is open.
• Burner ports are clogged. Clean burners. See Cleaning the Burner Grates, Burner
Caps, Burner Heads in General Care & Cleaning section. With the burner off, clean
ports with a small-gauge wire or needle.
• Power cord is disconnected from outlet (Electric Ignition Models only). Be sure cord is
securely plugged into the outlet.
• Electrical power outage (electric ignition models only). Burners can be lit manually. See
Setting Surface Controls in this Use and Care Guide.
buRneR flaMe onlY liGHts Half WaY aRound buRneR
• Burner ports are clogged. With the burner off, clean ports by using a small-gauge wire or
needle.
• Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until
flame is full. Dry the burners thoroughly following instructions in the General Cleaning
section.
buRneR flaMe is oRanGe
• Dust particles in main line. Allow the burner to operate a few minutes until flame turns
blue.
• In coastal areas, a slightly orange flame is unavoidable due to salt air.
scRatcHes oR abRasions on ceRaMic Glass
cooktoP suRface
• Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure
cooktop surface and bottom of utensils are clean before use. Small scratches do not
affect cooking and will become less visible with use.
• Cleaning materials not recommended for glass ceramic cooktop have been used. See
Ceramic-Glass Cooktop section in this Owner's Guide.
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