Alereon AL5604 User Manual - Page 4

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AL5604/AL5612 USB Adapter and Worldwide Wireless Hub Solution
9.0
T
ROUBLESHOOTING
Below are troubleshooting steps to resolve the most common problems with your AL5604/AL5612 USB Adapter and Worldwide Wireless Hub Solution.
9.1
Installation Software Does Not Start After CD Inserted
If the CD-ROM does not start the Alereon Software Installation program automatically, other applications could be interfering with the CD drive. If the Alereon
Software Installation screen does not appear within 30 seconds, double-click on the "My Computer" icon. Next, double-click on the CD-ROM drive in which
the Installation CD has been placed to start the installation. If the installation does not start automatically, right-click to select "Explore", then double-click on
the installation icon.
9.2
Power LED Does Not Light Up; USB Adapter or Worldwide Wireless Hub Not Working
If the LED indicators do not light up, your USB Adapter or Worldwide Wireless Hub may not be connected. Verify that the USB Adapter or Worldwide Wireless
Hub is plugged firmly into the USB port of your computer. Check to see that the drivers for the Card have been installed. Right-click on the "My Computer"
icon on your desktop. Choose "Properties" and navigate to the "Device Manager" and see if the Alereon AL5604 USB Adapter or AL5612 Worldwide Wireless
Hub is listed without any errors. If an error is indicated, contact Alereon technical support, as indicated in
9.3

Other Software Errors

For other software errors or driver difficulties, please see the Alereon AL5604/AL5612 USB Adapter and Worldwide Wireless Hub Solution Software Guide.
4
Section 6.0, "Setup," on page
Rev. 1.0
User Guide
2.