Bose Solo 5 Owner's Manual - Page 29

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Bose Solo 5 Owner's Manual

Troubleshooting

Problem
No power
No sound
Cannot play
Bluetooth
®
What to do
• Secure both ends of the power cord.
• Plug the power cord into a live AC (mains) outlet.
• Unplug the power cord for at least one minute and reconnect.
• Unmute the soundbar.
• Increase the volume.
• Plug the audio cable into a connector on your TV labelled
Audio Output or Audio OUT, not Audio Input or Audio IN.
• Use only one audio cable.
• Secure all cable connections and ensure they are correct.
• If you are using a cable/satellite box or other secondary source for
sound, select the correct TV input.
• Enable your TV's audio output and select the correct setting, such
as such as Stereo or 5.1 Channel Audio. Refer to your TV's owner's
guide for more information.
• Use alternate setup (see page 23).
• If connecting to two sources:
– Power off the other source.
– Ensure that you are not using an optical cable and coaxial cable.
• If the soundbar is connected to a TV output labelled VARIABLE (VAR),
power off your TV speakers, set your TV volume to 75 percent of
maximum and unmute your TV.
• If connecting through a TV headphones output, increase your TV
volume to the maximum limit.
• Unplug the power cord for at least one minute and reconnect.
• On your soundbar:
– Pair a device (see page 20).
– Clear the soundbar's pairing list (see page 21).
– Try pairing a different device.
• On your Bluetooth device:
– Turn off and on the Bluetooth feature.
– Remove the soundbar from the Bluetooth menu. Pair again.
– Use a different music source.
– Check your Bluetooth device for compatibility. Refer to your
Bluetooth device's owner's guide.
• Increase the volume on the soundbar, your mobile device and
music source.
• Ensure you are using the correct device.
• If more than one Bluetooth device is connected, pause your streaming
device first.
• Disconnect other Bluetooth devices when not in use.
• See "No sound" or "Distorted sound" on page 30.

Care and Maintenance

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